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How to complain
These are details on how to make a complaint to Columbia Threadneedle Investments for institutional investors only. If you’re a private investor please contact our Client Service Desk on 0800 953 0134.
At Columbia Threadneedle Investments we take complaints very seriously. If you have a complaint or are dissatisfied please let us know so we can try to put it right. If you wish to complain, please follow the relevant procedure below:
Contact your client service representative
The process to raise complaints may be dealt with in the relevant section of your Investment Management Agreement.
You may contact your usual client service representative who will seek to address your complaint as soon as possible.
We aim to acknowledge complaints within 24 hours of receipt and provide you with a copy of the Columbia Threadneedle Investments complaint handling procedures within 5 working days. We aim to resolve your complaint within 3 working days. If we cannot resolve your complaint within 3 working days, your complaint will be escalated to the Direct Complaints Review Group. The Direct Complaints Review Group will convene to discuss the response and agree a proposed solution. If you do not accept a proposed resolution, the matter will be escalated to the Columbia Threadneedle Investments Complaints Officer. All complaints will be tracked until your complaint has been satisfied. This does not affect any other legal or statutory rights.
If you are invested in a Luxembourg SICAV or SIF product, the following procedure applies:
Out-of-court complaint resolution procedure at the CSSF
If, for any reason, the complainant does not receive a satisfactory response, he/she can contact the Commission de Surveillance du Secteur Financier (“CSSF”) at the latest one year after the date on which he/she first filed the complaint with Columbia Threadneedle Investments:
For any query related to market soundings please contact the following in the first instance:
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Columbia Threadneedle Investments has a comprehensive range of investment funds catering for a broad range of objectives.
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